Quality Guarantee & After-Sales

Your trust is the most valuable part of our relationship with you. Every piece is carefully inspected before it reaches you, to ensure its quality and craftsmanship meet the brand’s standards. Even so, to guarantee a truly satisfying experience, our after-sales service remains by your side.

Exchanges

If you notice a discrepancy in size or color, or a flaw resulting from the manufacturing process, you may request an exchange within 48 hours of receiving the item.

The product must be returned in its original condition, unused, free of stains, damage, or any change in shape, and with no signs of wear, along with its original packaging and accessories. The exchange will be processed once our specialists have reviewed and approved it.

Returns

Requests for a return and refund can be submitted within 24 hours of receiving the product.

The item must be completely undamaged, unused, and in its original condition. Products showing stains, damage, alteration, signs of washing, or any indication of use will not be eligible for return.

After-Sales Service

If any issue arises related to manufacturing quality, the product will be assessed by our after-sales service specialists. The services offered will depend on the type of product, its condition, and the technical feasibility of the repair or service.

Damage resulting from improper use, inadequate care, contact with chemical products, non-professional cleaning, or alterations made by unauthorized parties is not covered under our quality guarantee or after-sales service.

Our goal is to preserve the quality, beauty, and longevity of the piece you have chosen. Our support after your purchase is part of the experience we create together with you.