Frequently Asked Questions

How can I place my order?

After selecting your desired product, size, and color, add it to your cart. Then complete your shipping information and payment to finalize your order.

Do I need an account to place an order?

Yes, creating an account helps you track your orders and manage your addresses. You can sign in quickly using your mobile number.

How can I be sure my order was placed successfully?

Once your order is confirmed, you will receive a confirmation with your order details, and it will appear in your account under Orders.

Can I cancel or edit my order after placing it?

If your order has not yet been processed, you may contact us to request a change or cancellation. Once shipped, it can no longer be edited.

How long does shipping take?

Delivery time depends on your location and the product. Estimated timing is shown at checkout and in your order confirmation.

How can I track my order?

You can follow your order status at any time from the Orders section of your account.

Is there a shipping fee?

Shipping fees, if any, are calculated at checkout based on your delivery address and chosen method.

Can I return an item?

Yes. Requests for a return and refund can be submitted within 24 hours of receiving the product, provided the item is unused and in its original condition.

How many days after delivery can I request a return?

Return requests must be submitted within 24 hours of receiving the product.

Which items are not eligible for return?

Products showing stains, damage, alteration, signs of washing, or any indication of use are not eligible for return.

When will I receive my refund?

Once your returned item is received and approved by our specialists, your refund will be processed to your original payment method.

Can products be repaired?

Yes. If an issue arises related to manufacturing quality, the product will be assessed by our after-sales service specialists.

How can I request a repair?

Please contact us through the Contact page. Our team will guide you through the process based on your product and its condition.

Which products can be repaired?

Repair eligibility depends on the type of product, its condition, and the technical feasibility of the repair or service.

Is there a cost for repair services?

Repairs related to manufacturing quality are assessed case by case. Any applicable cost will be communicated before the service begins.

How long does a repair take?

Repair duration varies by product and the nature of the service required. An estimated timeframe will be shared with you.

How will I be updated on my repair status?

Our team will keep you informed at each stage, from assessment to completion of your repair.

What happens if the item can’t be repaired?

If a repair is not technically feasible, our specialists will discuss the available options with you.